The following information relates to refund and warranties offered by Stonegate Industries. Please read all information carefully and should you have any questions relating to any aspect of this section, please contact Stonegate Industries. By purchasing an item from Stonegate Industries, you hereby agree to all terms and conditions of warranty as set out herein.
Warranty and Disclaimer
StoneGate Outdoors canvas Tipi and Bell tents are covered under normal use for manufacturer defects in the canvas for 12 months within Australia. This warranty does not extend to incurred damage to poles or zips as these are often misused and does not extend to damage to the canvas as a result of misuse or improper care (see duty of care). The warranty does not extend to customers who use this tent as a long-use structure.
If you notice a fault with your Tipi or Bell tent upon purchase, please notify us as soon as possible so that we may identify and rectify the situation.
Your legal consumer rights may still apply after the warranty period.
Trailers
Trailers sold by Stonegate Industries are for road use only and covered by the manufacturers’ warranty for a period of 12 months (3 months for commercial use). This warranty period is valid from the date of original purchase and covers all products against defective materials or workmanship (jockey wheel, bearings, tyres, wheels, brake pads & wearable parts are excluded). Please note warranty does not cover a product damaged due to improper maintenance, misuse or abuse, accident, external influences such as water and fire. Warranty does not cover repairs required due to normal wear and tear. Stonegate Industries take no responsibility for any damage caused to property or persons through storage and use of products and equipment. Warranty void if physical damage found on item, unauthorized repair/service/disassembling, abused, improper setup/use of the products, failing to follow product instruction, stress the product beyond its stated limit etc.
The warranty will not cover any freight or postage cost at both ends. Customer will have to inspect the condition of the trailers upon pickup and report to us within 7 days for initial fault. Warranty claim generally takes a few business days.
Please kindly retain your sales invoice as a proof of purchase and must be presented when making a warranty claim. Trailers must be returned to Stonegate Industries for warranty work to be done.
Inspection and Maintenance
1. Upon receipt, please inspect the condition of the trailer. Please also check the following before use. Tyre must be checked before use.
- Nuts and bolts.
- Moving positions.
- Any bending, breakage or leakage.
- Safety chain, Ensure chain is in good condition.
- Lights and wiring.
- Tyre pressure and condition.
- Any abnormal noise of vibrations.
2. Check that the fastening of tyre nuts every 80km and tighten as required.
3. Apply grease to the hubs every 800km, bearing every 1200km.
Buy One, Get One 10% Off Promotion Terms & Conditions
This offer is valid from Feb 14 2024 to Mar 14 2024.
Offer Details: Customers who buy one eligible product at full price can purchase a second eligible product of equal or lesser value and receive a 10% discount on the second product.
Eligibility: This promotion is open to all customers of Stonegate Industries who purchase eligible products during the Promotion Period. The offer is valid while supplies last and is subject to availability.
Eligible Products: This offer is only valid on products listed in dirt bikes, quads and buggies. The full list of eligible products is available at www.stonegateindustries.com.au/motorsports.
Limitations:
The offer cannot be combined with any other promotions, discounts, or coupons.
The 10% discount on the second item cannot be applied retroactively to previous purchases.
Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. The discounted item must also be returned if the full-price item is returned, or the value of the discount will be deducted from the refund.
Exchanges/Returns: Items purchased under this promotion are subject to Stonegate Industries’s standard return and exchange policy. Please note that if you return the full-price item, the 10% discount on the second item will be forfeited.
Modifications or Cancellation: Stonegate Industries reserves the right to modify or cancel this promotion at any time without notice, at its sole discretion.
Other Conditions: This promotion is subject to all applicable federal, state, and local laws and regulations. Void where prohibited or restricted by law.
Price Beat Policy (Toolboxes, Trailers & Canopies Only)
At Stonegate Industries, we’re committed to offering you unbeatable value on toolboxes, trailers, and canopies. Negotiable deals are part of our everyday promise, ensuring you always receive the best possible offer under the conditions outlined below:
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- Verification: The competitor’s price must be verifiable by Stonegate Industries. Any applicable delivery costs will be included in our evaluation.
- Written Quote Requirement: Eligibility for our price beat offer necessitates the competitor’s price to be presented in a formal, written quote.
- Identical Stock: The product must be an identically stocked item, ensuring a fair and accurate comparison.
What are the exclusions?
- Offers which include cash back, bonus, bulk purchase, quantity limits or packages.
- Pricing with included delivery or installation.
- Offers not available to the general public – including trade, special event, club or membership offers.
- Clearance, seconds, refurbished, ex-demonstration or display products.
- Products shipped from or sold by third-party sellers on marketplace, auction or classifieds websites.
- Products supplied through unauthorised distributors (known as ‘grey market’ items) or delivered directly to customers from an overseas distributor.
- Pricing errors.
- Products with pricing set significantly lower than the recommended retail price or market value.
